Here’s how it works
Downtown Computer uses TeamViewer*, a program that allows our support staff to remotely access and control your computer. We can start working on your issues instantly, and everything we do on your computer is completely visible to you on the other end.
* The program is 100% safe. If you feel that your personal information is being accessed without permission, you can terminate the remote connection at any time by clicking the X button on the top-right corner of the program.